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Frequently Asked Questions (FAQ)

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What forms of payment do you accept?

Currently we accept Visa, Mastercard and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. Itīs the most cost convenient and effective system for international payment of today. Please read about our credit card security.

Is it safe to use my credit card?

We know you're concerned about security, and we hope this will answer some of the most common questions about what we're doing to protect you.

In an article by Tom Foremski about Electronic Commerce in The Financial Times (September 3rd 1997), experts say the risk of credit card details being intercepted on the Internet are less than the risk cardholders run today when they give card details over the phone or hand a card to a waiter in a restaurant. Credit card companies already protect users from unauthorised charges on their accounts, regardless of whether the card is used on the Internet or for a more conventional transaction.

We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information.

We are a certified PayEx Merchant:

PayEx is the Nordic countries' foremost Expert in Payments. Their staff members are motivated, interested, and innovative. Since 1972, they have developed an broad base of expertise within payment services for Internet and mobile trade, rating/billing, invoice and ledger management, collection and credit management. PayEx is on Europe's 500 - a list of the top 500 most rapidly growing midsize companies in Europe. www.payex.com

Can I order without worrying about my privacy?

We do not sell or rent our list of customers to anyone!

How do I know you have registered my order?

What kind of receipt do I get?

When approved by the bank that issued your credit card, you will receive an electronic receipt for your records. You can print this for your record. In addition to receiving the online electronic receipt, a copy of the successful transaction will be sent to your E-mail address which you also can keep as a receipt.

What is happening to my order now?

Your order is always handled right away. Within 24 hours of placing your order 97% of the orders are shipped out. There can be delays sometimes due to delayed shippments or the items currently beeing out of stock at our suppliers. Delays of this kind is out of our control.

How much do you charge for shipping?

All information about shipping costs are displayed in our shopping cart, when you place your order. The shipping cost are automatically calculated and displayed in the shopping cart before you pay. The shipping is calculated on weight of the package, volume, destination and contents.

Do you ship overseas?

Yes, we ship worldwide.

How long will it take to arrive?

The estimated shipping time is shown in the shopping cart during check out (and before you pay). The shipping time varies depending on were in the world you live.

What about your returns policy?

We offer a moneyback guarantee if the goods or sevice purchased from us are not satisfactory. We do not accept return because we are selling tobacco and food products which can not be resold. However, if we have done a mistake we guarantee we will solve this in your favour.

Do you sell snus wholesale?

At this moment we do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed.

Inventory

Can I Get an Unlisted or Discontinued item?

Right now, we don't have the ability to do special orders. If a product is not listed in the store, that means that we do not carry it.

You might be able to find information about the item in a Newsgroup or Discussion Forum. To find the right one try to search in the Google Groups or Yahoo Groups.

Product Information

Can you please tell me more about this item?
Unfortunately, the only information we can give you about particular background, titles or names is what we display on the detail page for that item.

We know that often the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the item. With help from distributors, we're working hard to bring you all kinds of information.

Bonus Points

You get bonus points when you buy tobacco products on our site. You can see how many points a product has under the products price. For ex Bonus Value: 10.

To spend your points – go to our bonus department. There you can choose from a great selection of bonus products. You ”buy” the products for your bonus points. You don't have to use your points right away, you can save them. If there is a bonus product you like that ”cost” more points than what you have at the moment its no problem saving points in order to ”buy” it later.

Your bonus points are activated after your order has been approved, so the points you receive in the current order can not be spent until your next order. If you try to place an order with only bonus products, remember that you have to buy a regular product as well. An order can't be approved unless its processed through payex, and its not possible unless you pay for something.

Do you have a catalog?

Sorry no we don't have an e-mail or paper catalog of our inventory.

Shop safe and secure, 100% satisfaction guaranteed

Here you can always feel safe when paying with your credit card. We have established an ordering process that uses state of the art encryption/security techniques to ensure your personal information is secure. For additional security, your credit card number is not kept on our system. PayEx provide secure, online, real-time credit card processing to ensure maximum security. In addition to this we respect your privacy and do not sell or rent our list of customers to anyone.

Our customer satisfaction list:

- Except offering quality goods above the ordinary, most important for us is to give our customers a first class service.
- Our customers email-messages are answered in 24 hours.
- A money-back guarantee is offered to all customers if the goods or services purchased from us are not satisfactory.
- Fast-as-humanly-possible shipping to anywhere around the world.
Note: Sometimes the delivery will take up to 1 week or longer before reaching your door. There can be delays sometimes due to delayed shippments or the item currently beeing out of stock at our suppliers, or delays due to customs. Delays of this kind is out of our control. With help from distributors, we're working hard to make the delivery time go faster.

Personal Response

If you didn't find the answer to your question on this page, please send a message and we will respond to you personally.

Shipping information

We can offer worldwide Express deliveries with UPS (including online tracking) as well as the regular post-service with "First Class Air Mail". The "First Class Air Mail" has no online tracking.

What about customs?

We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation. Currently, we are not able to describe the contents in any other way. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information.

Our returns policy

We do not accept returns due to that we sell tobacco and food products which can't be resold. If we have done a mistake we guarantee to solve this, either by sending out a replacement or refund the order.